Refund policy
All sales are final
We don’t accept returns or give refunds, including on custom-cut foils, by-the-foot foils and special orders. Once an order is placed, it can’t be canceled.
Damaged items
We pack every order carefully, but damage can happen in transit. If something arrives damaged, email support@artisticpaintingstudio.com within 3 days of delivery with your order number and photos of the damaged items and the packaging.
- If you added shipping protection at checkout, we’ll ship replacements for the damaged items. Items that arrived in good condition aren’t replaced.
- If you declined shipping protection, APS isn’t responsible for damage in transit, and you’ll need to file a claim with the carrier.
If we made a mistake
If we sent the wrong item or left something out of your order, contact us within 3 days of delivery and we’ll make it right.
Winter shipping
Adhesives, paints and other liquids can freeze in transit during cold weather, and freezing can ruin them. In winter we pack our adhesives in insulated bubble wrap, but we can’t control conditions once a package leaves our studio. Please bring your package inside as soon as it’s delivered.
Subscriptions
You can cancel a subscription, like Foil Club or Discount Club, any time before your next billing date. Charges that have already gone through aren’t refunded.
Digital products
eBooks and other downloads can’t be refunded once they’ve been downloaded. Formula videos and other online videos can’t be refunded once you have access to them, since you can watch them right away.
Questions
If you have a concern about your order, contact us at support@artisticpaintingstudio.com and we’ll do our best to help. We appreciate your understanding and support.